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BUS-137-WC1-2012SP (Principles of Management (BUS-137-WC1-2012SP))
Take Test: Chapter 15: Pre Test
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Answer the following question(s).
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_____ is the process of transmitting information from one person or place to another.
What are three key elements of communication process?
encoding, noise, and symbols
feedback, circuit, and perception
encoding, message, and feedback
message, circuit, and decoding
feedback, message, and perception
_____ is the process by which individuals attend to, organize, interpret, and retain information from their environments.
The retired founder of L. L. Bean spent much of his time sitting on a set of stairs where he could watch customers coming and going to his store. He typically dressed in old pants, well-worn flannel shirts, and a pair of muddy boots. Customers assumed he was a derelict. Those who recognized him thought of him as a real character. He was seen differently by different people due to:
a defensive bias
a reactive bias
The three formal communication channels in organizations are categorized as:
downward, horizontal, and upward
horizontal, vertical, and grapevine
hierarchical, functional, and organizational
upward, dyadic, and downward
vertical, horizontal, and dyadic
In the ____ type of grapevine communication network, numerous people simply tell a few of their friends.
Which of the following statements about hearing and listening are true?
By definition, listening is passive, and hearing is active.
Hearing and listening are synonyms.
Hearing and listening both require paralanguage during communication transmission.
Listening is an involuntary behavior, and hearing is an involuntary behavior.
Hearing is the act of perceiving sounds, while listening is the act of making a conscious effort to hear.
_____ is a technique of understanding the speaker’s perspective and personal frame of reference and giving feedback that conveys that understanding to the speaker.
Which of the following communication channels plays an important role in BOTH one-on-one and organization-wide communication?
corporate talk shows
videotaped speeches and meetings
broadcast voice mail
televised speeches and meetings
Organizational silence occurs when:
an organization is about to engage in a leveraged buyout
employees believe that telling managers about problems will not make a difference
organizations shutdown efforts to conduct grapevine communications
employees are advised to not discuss company issues with the news media
an organization refuses to answer customer complaints
Due to perceptual filters, a fan of the Texas A& M football team may be unable to see that one of his team members is guilty of roughing the kicker.
To improve formal communication, managers should first increase reliance on downward communication.
As the CEO of a large toy manufacturing company listened to a sales presentation on a new advertising campaign that would take advantage of the consumers’ interests in all things supernatural, he asked, “I’m confused with what you just said. I believe you discussed grabbing the audience’s attention through the use of macabre images and then later you said that you did not want to scare younger audience members. How will your campaign accomplish both these goals?” The CEO is obviously a(n):
One-on-one communication can be managed by choosing the right communication medium, being a good listener, giving effective feedback, and understanding cross-cultural communication.
Which of the following is not an example of a technique of organization-wide communication aimed at getting a message out, (rather than finding out what others feel and think)?
online discussion forums
corporate talk shows
televised/videotaped speeches and meetings
broadcast voice mail
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