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Take Test: Chapter 15: Pre Test
Content
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Instructions
Description
Instructions
Answer the following question(s).
Multiple Attempts This Test allows multiple attempts.
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Question Completion Status:
Question 1
_____ is the process of transmitting information from one person or place to another.
Answer
Communication
Encoding
Feedback
Decoding
Channeling
1 points
Question 2
What are three key elements of communication process?
Answer
encoding, noise, and symbols
feedback, circuit, and perception
encoding, message, and feedback
message, circuit, and decoding
feedback, message, and perception
1 points
Question 3
_____ is the process by which individuals attend to, organize, interpret, and retain information from their environments.
Answer
Decoding
Active hearing
Perception
Passive listening
Participative communication
1 points
Question 4
The retired founder of L. L. Bean spent much of his time sitting on a set of stairs where he could watch customers coming and going to his store. He typically dressed in old pants, well-worn flannel shirts, and a pair of muddy boots. Customers assumed he was a derelict. Those who recognized him thought of him as a real character. He was seen differently by different people due to:
Answer
a defensive bias
attribution
selective perception
a reactive bias
kinesics
1 points
Question 5
The three formal communication channels in organizations are categorized as:
Answer
downward, horizontal, and upward
horizontal, vertical, and grapevine
hierarchical, functional, and organizational
upward, dyadic, and downward
vertical, horizontal, and dyadic
1 points
Question 6
In the ____ type of grapevine communication network, numerous people simply tell a few of their friends.
Answer
cluster chain
decision tree
stratified
linear
gossip chain
1 points
Question 7
Which of the following statements about hearing and listening are true?
Answer
By definition, listening is passive, and hearing is active.
Hearing and listening are synonyms.
Hearing and listening both require paralanguage during communication transmission.
Listening is an involuntary behavior, and hearing is an involuntary behavior.
Hearing is the act of perceiving sounds, while listening is the act of making a conscious effort to hear.
1 points
Question 8
_____ is a technique of understanding the speaker’s perspective and personal frame of reference and giving feedback that conveys that understanding to the speaker.
Answer
Active listening
Empathetic listening
Nonconfrontational listening
Dyadic communication
Hearing
1 points
Question 9
Which of the following communication channels plays an important role in BOTH one-on-one and organization-wide communication?
Answer
corporate talk shows
videotaped speeches and meetings
e-mail
broadcast voice mail
televised speeches and meetings
1 points
Question 10
Organizational silence occurs when:
Answer
an organization is about to engage in a leveraged buyout
employees believe that telling managers about problems will not make a difference
organizations shutdown efforts to conduct grapevine communications
employees are advised to not discuss company issues with the news media
an organization refuses to answer customer complaints
1 points
Question 11
Due to perceptual filters, a fan of the Texas A& M football team may be unable to see that one of his team members is guilty of roughing the kicker.
Answer True
False
1 points
Question 12
To improve formal communication, managers should first increase reliance on downward communication.
Answer True
False
1 points
Question 13
As the CEO of a large toy manufacturing company listened to a sales presentation on a new advertising campaign that would take advantage of the consumers’ interests in all things supernatural, he asked, “I’m confused with what you just said. I believe you discussed grabbing the audience’s attention through the use of macabre images and then later you said that you did not want to scare younger audience members. How will your campaign accomplish both these goals?” The CEO is obviously a(n):
Answer
attribution-motivated listener
empathetic listener
nonjudgmental listener
noise-free listener
active listener
1 points
Question 14
One-on-one communication can be managed by choosing the right communication medium, being a good listener, giving effective feedback, and understanding cross-cultural communication.
Answer True
False
1 points
Question 15
Which of the following is not an example of a technique of organization-wide communication aimed at getting a message out, (rather than finding out what others feel and think)?
Answer
online discussion forums
corporate talk shows
televised/videotaped speeches and meetings
company hotlines
broadcast voice mail
1 points
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Links to Test Questions and AnswersRead question 1Read answers for question 1Read question 2Read answers for question 2Read question 3Read answers for question 3Read question 4Read answers for question 4Read question 5Read answers for question 5Read question 6Read answers for question 6Read question 7Read answers for question 7Read question 8Read answers for question 8Read question 9Read answers for question 9Read question 10Read answers for question 10Read question 11Read answers for question 11Read question 12Read answers for question 12Read question 13Read answers for question 13Read question 14Read answers for question 14Read question 15Read answers for question 15